Comprehensive Guide: Backbilling, Business, Final Bills & Migration
Our obligation is to ensure reasonable Direct Debits and accurate, timely billing. Under OFGEM rules, we cannot seek additional payment for unbilled energy used more than 12 months ago if we failed these obligations.
Key Info: Business customers receive Invoices & Credit Notes instead of statements. They are on Monthly Variable Direct Debits and are billed monthly.
Uninvoiced charges & credits after billing.+ Add to new invoice and credits to + Add to new credit note.Preview then Issue to customer.Invoices over £3000 require manual approval in the Payments tab.
Kraken marks final bills automatically. If no read is provided, it estimates after 35 days (move-out) or 42 days (switch-away).
New occupiers receive a Welcome Pack with a 4-digit setup code. Setting up online at octopus.energy/move-in grants £25 credit. If a property is unoccupied too long, we may install a prepayment meter.
For traditional meters, if a CoS reading is missing for >30 days, we open a dispute. Do NOT raise disputes for Smart meter CoS losses.
Migrating accounts (SOLR/Acquisition) must be billed from the Transfer Reading—the last reading billed by the old supplier.
Use the View historical bills tab under Statements to ensure the transfer reading matches the old brand's final bill.
Reverse charges, find the old bill, and manually add the readings to Properties and Meter Points on the agreement start date.
The price cap rose ~10% on Oct 1, 2024. Flexible Octopus rates remain below the cap. Average annual Direct Debit is roughly £1,702.10.