SME Support

Small & Medium Enterprise Smart Metering

SME Smart Meters Overview

What is an SME Meter?

Small and Medium Enterprise meters for business customers with higher consumption than domestic but below HH (Half-Hourly) threshold.

  • Typically 0-100kW consumption
  • Non-Half Hourly (NHH) metering
  • Monthly or quarterly billing
  • Advanced meter capabilities
  • Remote reading possible

Meter Types

Profile Classes

  • Profile Class 1: Domestic unrestricted
  • Profile Class 2: Domestic Economy 7
  • Profile Class 3-4: Non-domestic (SME)
  • Profile Class 5-8: Larger business, HH metering

AMR vs Smart

SME Billing

Key Differences from Domestic

  • VAT: 20% (vs 5% domestic)
  • Climate Change Levy (CCL): Additional tax on business energy
  • Billing frequency: Monthly or quarterly
  • Payment terms: 14 days typically
  • Credit checks: Required for new business accounts

CCL Exemptions

Business Switching

LOA (Letter of Authority)

Required for business switches:

  • Authorizes us to switch supply on customer's behalf
  • Must be signed by authorized person
  • Company stamp/letterhead recommended
  • Required for each supply point

Objection Handling

Data and Reporting

Half-Hourly Data

Available for larger SME customers:

  • Usage broken down by 30-minute intervals
  • Helps identify consumption patterns
  • Essential for energy management
  • Can request HHD reports

Consumption Analysis

Support Resources

Escalation Routes

Useful Links

  • Business portal access
  • LOA template
  • CCL exemption form
  • HHD report request