Customer Forms
Priority Services Register (PSR)
When to use: Customers with additional needs who require extra support
- PSR Application Form: [Form link]
- PSR Update Form: [Form link]
- Medical Equipment Declaration: [Form link]
- Temporary PSR Registration: [Form link]
Account Management
- Change of Tenancy: [Form link]
- Final Bill Request: [Form link]
- Refund Request: [Form link]
- Direct Debit Amendment: [Form link]
- Account Holder Change: [Form link]
Meter & Readings
- Meter Reading Submission: [Web form link]
- Smart Meter Request: [Booking link]
- Meter Issue Report: [Form link]
- Meter Accuracy Test Request: [Form link]
Emergency & Escalation Contacts
Network Operators
Gas Emergency: 0800 111 999 (National Grid)
Electricity Emergency: 105 (All network operators)
Regional Network Operators
- UK Power Networks (London, SE, East): 0800 31 63 105
- Northern Powergrid (NE, Yorks): 0800 011 3332
- National Grid (Midlands, SW, Wales): 0800 40 40 90
- Scottish Power (Central & Southern Scotland): 0800 092 9290
- SSE (Northern Scotland): 0800 300 999
- Electricity North West: 0800 195 4141
Industry Contacts
- Ofgem: 020 7901 7000
- Energy Ombudsman: 0330 440 1624
- Citizens Advice Consumer Service: 0808 223 1133
- Priority Services Register: [Contact via supplier]