Homemini Support

Home Battery Systems & Energy Storage

What is Homemini?

Homemini is Octopus Energy's home battery storage solution that helps customers store energy and reduce their electricity costs. The system works with solar panels or the grid to store electricity when it's cheap and use it when prices are high.

Key Features

  • Energy Storage: Store up to 10kWh of electricity
  • Smart Integration: Works with Intelligent Octopus tariffs
  • Solar Compatible: Pairs with existing solar panel systems
  • Grid Charging: Charge from the grid during off-peak hours
  • Backup Power: Provides emergency power during outages

Common Setup Questions

Installation Process

Homemini installation typically takes 4-6 hours and includes:

Compatibility Requirements

Before Installation:
  • Customers need a compatible smart meter (SMETS2)
  • Consumer unit must have spare capacity
  • WiFi connection required for remote monitoring
  • Suitable mounting location (garage, utility room, or external wall)

Troubleshooting

Battery Not Charging

Check:

App Connection Issues

Steps to resolve:

  1. Check customer's WiFi connection is stable
  2. Restart the Homemini system
  3. Log out and back into the app
  4. Ensure app is updated to latest version
  5. If issues persist, escalate to technical team

Error Codes

  • E01 - Communication error (check WiFi)
  • E02 - Temperature warning (check ventilation)
  • E03 - Voltage issue (escalate to technical)
  • E04 - Battery management system fault (escalate)
  • E05 - Inverter error (escalate to technical)

Optimizing Performance

Best Practices for Customers

Tariff Recommendations

Homemini works best with these tariffs:

Support Resources

Escalation Points

Useful Links

  • Homemini User Manual: [Internal portal link]
  • Installation Guide: [Internal portal link]
  • Warranty Information: [Internal portal link]
  • Compatibility Checker: [Internal tool link]