Welcome to Octopus Energy CM Snippets
Your comprehensive resource hub for customer support excellence. Select a category above to access helpful guidelines, templates, and tools.
Quick Navigation
Core Support
- EMT: Emergency & technical support
- Billing: Backbilling & final bills
- Pre-payment: Meter support
- Smart Products: Intelligent tariffs
- Vulnerable: Customer support
Energy Solutions
- Export: Tariff management
- Homemini: Home battery systems
- EV: Electric vehicle charging
- Electroverse: Public charging
Tools & Resources
- Forms & Links: Essential forms
- Quick Links: Slack channels
- Emails: Email templates
- Tools: Support utilities